Refund policy

Refund & Return Policy

We want you and your pet to love your order. If something isn't right, you have 30 days from the delivery date to request a return, exchange or refund.

How to start a return
1. Email support@snapawz.com with your order number and the reason for your return.
2. We'll reply within 24–48 hours with return instructions and the return address.
3. Items sent back without contacting us first can't be processed.

Conditions
• Items must be unused, unwashed, and in their original packaging.
• For hygiene reasons, items that have been used or chewed can't be returned unless they arrived defective.

Damaged, defective or wrong items
Email us a photo within 30 days of delivery. We'll send a free replacement or a full refund — no need to send the item back in most cases.

Changed your mind?
No problem. Return shipping is paid by the customer, and the original shipping (free) is not affected. Once we receive and check your return, we'll refund the item price to your original payment method.

Refund timing
Approved refunds are issued within 5 business days. Your bank or PayPal may take a few extra days to show it.

Exchanges
Need a different size? Tell us in your email and we'll help you swap it.

Questions? support@snapawz.com